Disappearance of images
Friday 20 May 2005 Canon has received enquiries about the problem of images disappearing when using specific digital SLR cameras. After investigation they found that the following two problems may occur. Disappearance of images within the camera's buffer memory Affected Products:
EOS-1Ds Mark II, EOS-1D Mark II Problem:
Pressing the [DISPLAY] button immediately after shooting with the camera set to "RAW+JPEG (high image quality)" causes the LCD monitor to become entirely white and the camera to lock up, losing all the images in the buffer. This problem is caused by the firmware for these models and sometimes occurs regardless of the recording media used. Countermeasure:
A software update is now available to resolve the problem.
more>> Before the firmware upgrade is installed, be aware of the following when using these models.
• Before pressing the [DISPLAY] button to check captured images, make sure the access lamp is off, indicating that files have been written to the media.
• When this problem occurs, remove and re-install the battery to restore correct operation. Disappearance of images when using Lexar Compact Flash Cards Affected Products:
EOS-1Ds Mark II, EOS-1D Mark II, EOS 20D,
EOS 350D / Digital Rebel XT / EOS Kiss Digital N
Lexar Professional 80x-speed CompactFlash cards Problem:
Captured images on some Lexar CompactFlash cards can be lost when used with the Canon cameras listed above. Working together, Lexar and Canon have investigated the cause and confirmed that the problem occurs in extremely rare instances when the products above are used together. Countermeasure:
Lexar will offer a free firmware update incorporating the correction of this problem for Lexar Professional Series 80x CompactFlash card customers using the affected Canon cameras. Lexar customers can contact Lexar Professional Support in Europe at (+44) 1483-522-947 or in US at (+1) 510-413-1233, or visit Lexar on-line | 
