How to use the search facility
One of the most powerful and useful features of the digital edition is the search facility. You can search across a single issue or the entire library and your search term will be found with references to the pages within seconds. You are then presented with a list of search results which you can click on, taking you straight to the point of reference.
How to search – desktop/laptop
The search box is in the top left hand corner of the dark grey menu bar which runs across the top of the digital edition window. You can type a search term into the box and hit Enter/Return on your keyboard or click 'Go'. This will search in the current edition. To search across the entire library click the magnifying glass icon to the side of the search box and change the settings to search across all editions.
How to search – tablet/mobile
The search box is in the top right hand corner, signified by a magnifying glass. Type in your search term them hit Enter/Return. It will perform the search across the current issue. To change this and search across the entire library click 'Search Archive' at the top of the list of results.
Trouble logging in?
Q. I can't remember my password. How can I get a new one?
A. Click on the 'Forgotten your password?' link and enter the email address you use for your login. Click 'Send details' and an email will be sent to the email address registered on your account.
Q. I get an error message 'No matching subscriber found!'. What's wrong?
A. Check your email address carefully. Is it correct? Is it the one you use for your digital subscription account? If you have previously clicked 'Remember me' and entered the wrong email address, you'll need to delete the cookies in your browser and enter your information again.
Q. I get an error message which says 'Please buy more credits'. I already have credits or purchased magazines. Help!
A. Please Contact us so that we can look at your account, and reset it if necessary.
Q. Why do I need cookies enabled?
A. Your digital account works with a secure login so that only paid subscribers can see the magazines. A cookie stores your login authentication so that you can browse through your magazines. If you disable your cookies you will not be able to login to your digital subscription.
Q. Are the email address and password fields case sensitive?
A. The email address field can be entered in upper or lower case. Your password is case sensitive and must be entered exactly, with capitals and lower case letters as initially set.
Q. From the login page when I click the 'Login' button it scrolls to the 'Subscribe' page. Why?
A. You must have cookies enabled on your web browser. Enable them, then try logging in again.
Subscriptions explained
You can get EOS magazine in print, digital or as an app subscriber.
All these subscription options work in slightly different ways, offering you a choice for enjoying EOS magazine. As a brief overview here's what you can and can't do with each option.
• Print subscription
The print edition of EOS magazine is available by annual subscription only. You won’t find it in newsagents or book stores. When you join you get four issues for the year – EOS magazine is published once every three months.
• Print+digital subscriptions
As a print subscriber you get access to exclusive print+digital bundles. This means you can tag digital library access onto your print subscription. The digital bundles run concurrently with your print subscription and so are renewable annually. Once your print subscription finishes you no longer have access to the digital library either via a web browser or via the app.
PLUS bundle gives you access to the current year of digital editions via browser and via the dedicated app.
PREMIUM bundle gives you complete and unlimited access to the entire digital access via browser and via the dedicated app.
• Digital edition – pay as you go
Buy credits and use these against single issues of EOS magazine. Pick and choose which issues to buy, download and keep. Once an issue is purchased with a credit it is yours to keep. You can read your bought issues via the browser interface and via the app, where you can also download the issues for offline reading.
• App subscription
Subscribe to the app for a set period and get access to all issues in the app for as long as your subscription lasts. Subscriptions are available for 6-month or 12-month periods. You can download, search and read stored issues as long as you maintain your app subscription. Once your subscription ends you lose access to all content, including downloads.Think of it like Sky or Apple Music – you're paying to access the full suite of content whilst you keep your subscription going. You can only access the magazine via the app.
• App – pay as you go
Pick and choose which issues to buy, download and keep. Once an issue is purchased it is yours to keep. You can read your bought issues via the app and download within the app for offline reading, where they will be stored indefinitely. You can only access the magazine via the app.